Client feedback is a huge factor when you own a salon, not only because word of mouth is a huge way of gaining new business, but also any feedback from clients can help you to significantly improve your salon, leading to business growth.
According to Zendesk:
With Score a Salon, your clients can leave you reviews based on their experience in the salon. Positive feedback will instantly show on your profile, alongside any photos they wish to publish. Any negative reviews that you receive will be put into a holding on your dashboard for you to review, you can then leave a response or if you wish, we can make direct contact with them so you are able to reolve any issues.
Your clients can leave you a review every 6 weeks, so each time they come back they may want to leave you another review, and if multiple reviews are left trying to tarish your salons responsibility, we will investigate this and get these reviews blocked.
Use your reviews to show off your amazing skills, to keep your team motivated and to be the best in your area! Remember, when customers search for a service, they can order these by most recommended, so build your reviews to be at the top of the search results.
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